AirHelp Review: Ultimate Flight Compensation Service for Delayed & Canceled Flights.
Introduction – What Is AirHelp?
AirHelp is a flight compensation service founded in
2013 and headquartered in Berlin. It helps air passengers claim their legal
rights for compensation following delayed flights, cancellations, denied
boarding, or lost baggage. Over 2.7 million passengers have succeeded
through its platform.
How AirHelp Works – Simplified Claims Process
- Eligibility
Check (Free)
You input your flight details on AirHelp’s website or app. Their AI bots (Herman, Lara, AgA, Docky) then verify if your flight qualifies under regulations like EU261, UK261, or Canada’s APPR. - No-Win,
No-Fee
If you're eligible, AirHelp files the compensation claim. They charge 35% of the compensation, or 50% if the case needs legal action. - Claim
Handling
Their expert team liaises with airlines and, if needed, uses legal channels to secure your payout . - You
Get Paid
Once airlines pay, AirHelp sends your share and deducts their fee.
Membership Perks – AirHelp+
AirHelp+ is an annual subscription that brings extra
benefits:
- Zero
fees on successful compensation
- Flight
disruption insurance (up to €400)
- Airport
lounge access during long delays
- Delayed
baggage payouts
- 24/7
assistance.
Over 10 million passengers have signed up for AirHelp+.
New Feature – Flight & Claim Tracker App
Launched June 2025, the free AirHelp Flight & Claim
Tracker app allows users to:
- Track
flights in real time
- Auto-detect
claim eligibility (including flights up to three years back)
- Import
flight data via Gmail or calendar
- Scan
boarding passes to initiate claims.
This app makes the claim process seamless, often
requiring minimal input.
Benefits of Using AirHelp
- Maximize
your compensation with expert legal knowledge
- Save
time and stress — you avoid chasing airlines
- Access
global coverage: EU, US, Canada, Brazil, Turkey, Saudi Arabia, Asia.
- No
financial risk, thanks to “no-win, no-fee”
- Pro
subscription perks for frequent flyers
Potential Drawbacks & Considerations
- Fees
can be steep: 35–50% of compensation.
- Waiting
time: Claims may take months to resolve.
- Service
limitations for non‑EU flights—US law doesn’t mandate delays
compensation.
- Mixed
reviews: Some users report slow admin or being charged fees even when
service didn’t proceed.
Real‑World Feedback
On Trustpilot, AirHelp ranks 4.5/5 from 218 000+ reviews,
praised for ease and professionalism. A Reddit user shared:
“AirHelp is legit. My flight was delayed 24 hrs… I got 660
CAD… two days later.” wired.com+4reddit.com+4airhelp.com+4
TripAdvisor users report receiving nearly $1,000 with 25–35%
fees deemed reasonable tripadvisor.com.
Step‑by‑Step Claim Guide
- Visit
AirHelp.com or install the mobile app.
- Enter
your flight number, date, and issue type (delay, cancelation, baggage).
- Let
the system auto-check eligibility.
- If
eligible, confirm to proceed (and consider AirHelp+ for future
convenience).
- Submit
any needed documents (boarding pass, tickets).
- Track
status via dashboard or app.
- Receive
compensation once the airline complies.
Comparing DIY vs. AirHelp
|
Aspect |
DIY Claim |
Using AirHelp |
|
Cost |
Free |
35–50% fee |
|
Effort |
High |
Minimal |
|
Experience |
Learning curve |
Expert-backed |
|
Timeline |
Longer, variable |
Often faster |
|
Risk |
You bear it |
No-win, no-fee protection |
If you know your rights and have time, DIY might
work—but AirHelp fast-tracks the process with professional backing.
Conclusion
AirHelp is a trusted flight compensation service for
passengers affected by delays, cancellations, overbooking, and lost bags. With
a powerful combination of legal expertise, automation tech, and
no-win-no-fee peace of mind, it saves you time while maximizing payouts up
to €600 (EU) or equivalent elsewhere.
The free Flight & Claim Tracker app makes
initiating claims even easier, while the AirHelp+ subscription offers added
perks like zero fees and lounge access.
If you’ve faced flight problems, AirHelp is worth
considering—especially if DIY claims seem too daunting or you want to make the
most of your compensation rights.
